The Technical Support Team of ArtSystems, the Nottingham-based HP trade distributor, was the top performer at the HP Master Engineer event held in Barcelona this April. The team claimed two awards as an HP Accredited Graphics Service Partner:
• HP Inc. GSS FY16 Award for 1st Top Performer in Total Customer Experience (Net Promoter Score-sNPS, and Customer
• HP Inc. GSS FY16 Award for 1st Top Performer in Elevation Excellence
With the winners in each category being chosen from HP’s Graphics Service Partners right across EMEA in Fiscal Year 16, ArtSystems faced tough competition, making these two wins an impressive achievement. The awards recognise both the excellence of customer feedback received by ArtSystems’ Technical Support Team across all customer interactions, and the high levels of knowledge and competence shown by their engineers in the field.
The team at ArtSystems was excited to receive the awards with Lorna Brindley, Service Delivery Manager at ArtSystems, saying: “We’re all delighted to get these two awards as they reflect the knowledge and dedication of our Technical Support Team as a whole. Our engineers and Internal Support Team have been central to delivering this exceptional service, and HP’s follow-on customer surveys have revealed just how good they are. Our engineers have ensured that we only refer the most challenging calls for direct HP assistance, this means that HP can focus on the complex cases rather than day-to-day issues that our team can resolve. This award validates our ‘customer first’ approach to service.”
What’s more, the two awards are unique for a trade distributor and reflect the range of value-added services that ArtSystems delivers to the reseller channel. In fact, ArtSystems services the largest installed base of HP Latex and Scitex UV printers in the EMEA region.
For ArtSystems, the challenge is to provide the highest quality support service at all times, which they’ve achieved by implementing a total customer management process. Clearly, it’s vital that customers in production environments have minimum disruption to their print business. This means that quick on-site resolution of any print issues without elevation to or intervention from HP is critical in ensuring customer satisfaction.
Managing Director of ArtSystems, Steve Hawker, is equally pleased with the recognition ArtSystems have received. He adds: “These awards really reflect the core of what we do at ArtSystems. By delivering excellence to users we ensure that they, our channel partners and vendors see that we add value to their business at every level. Of course, we also ensure that users get the very best service and have as little disruption to their business as is possible.”
The awards reflect the investment put into the ArtSystems Service Team in recent years. Thanks to the quality of service delivery they provide, HP are increasing the range of products serviced by ArtSystems which will begin later this year.