PaperlinX has made two new appointments which it says signal its commitment to improving customer-focus, performance and profitability. Andy Buxton has assumed the role of Sales Director for PaperlinX's Commercial Print sheet business and Mandy Gallego has been appointed as Sales Operations Director.
Buxton will manage the Group’s Account Management with an overall brief to drive improvements to maximise reach and profitability, whilst Gallego will be responsible for the Group’s branch network and will focus on sharpening and shaping operations in order to ensure the delivery of first class customer service and support levels.
“Both are charged with developing and growing our Commercial Print business and improving the service we deliver to our customers,” says the company's Commercial Director, Ian Hunt.
In November, PaperlinX announced its intention to create a flatter management structure and unified account management team within its Commercial Print division. “Despite the challenges posed by an ever-shifting market there is still a massive opportunity for growth. This restructure will ensure that as a Group we’re better placed to meet the needs of our customers, increase our reach and improve profitability,” comments Hunt.
The new business model that will unify product sales across all three companies with a common product range and price list will enable the Group to respond to customer opportunities faster. A dedicated Account Manager, acting as a single point of contact, will provide customers with access to the Group’s entire product portfolio that includes paper, packaging, graphics, digital wide format printers and print consumables.
“These two appointments are the first step in our strategy for growth which will see us offering customers a broader portfolio of products, a greater depth of stock and superior service levels. Commercial Print is our core business, we are the market leaders and our focus is firmly on growth.
"Our aim is to provide customers with an unparalleled portfolio of products and services and to cement our market leading position in this sector. This new structure will guarantee that all our products are represented across the country by specialist teams with expertise and experience relevant to the needs of each individual customer and places us in a great position to add value to our customers’ businesses,” concludes Hunt.