In an effort to continuously improve customer service, CADlink has announced a major revision to its prior UK technical support policy for all brand name software products. With immediate effect, CADlink will provide free technical support on new product purchases for a period of six months. Upgrade purchases provide three months of free technical support from time of purchase.
Customers within the UK are also able to extend their CADlink-provided technical support services for a period of 12 months at a cost of £200 or £50 per single support incident. CADlink will provide support for current versions of software in addition to versions 2 generations back from the current release. Additional technical support coverage cannot be purchased for any versions of CADlink software that are older than 2 versions prior to the current one.