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Onyx Service

ONYX Service offers a line of products designed to help keep your business up and running.  Ranging from free web services to VIP care, ONYX offers the right option to make your customers’ lives easier.  ONYX Service options include email support, 24/7 access to web tools and resources, a phone center staffed with a highly experienced Support Crew, and two software maintenance options.
 
Our full line of ONYX Service products now include: ONYX Links, ONYX Plus, ONYX Advantage, and ONYX Premium service options.

The ONYX Links free suite of services is designed to help keep your business up and running.  Subscribing to ONYX Links suite connects you 24/7 to web site downloads for the latest features, printer drivers and profiles; the ONYX Service Web Portal for expert technical information and articles; and ONYX PrintMetryx JobView – a new web-based service designed to help you track printing costs and production trends.  Available mid-October.

The ONYX Plus service is designed to help you solve problems quickly and efficiently through 24/7 web diagnostic tools, articles containing the latest technical information, hotline access to the experts in the ONYX Call Center;  along with all the benefits of ONYX Links.  Available now for customers in N.  America.

The ONYX Advantage product is a simple and cost-effective way for ONYX PosterShop, ONYX ProductionHouse and ONYX PrepEdge software users to keep their software up-to-date.  The ONYX Advantage service provides product upgrades, new printer drivers, automatic disk updates, and a free additional active printer and RIP at purchase – in addition to all the benefits of ONYX Links.  Available now worldwide.  Contact your local reseller for more information on subscribing to this service.

The ONYX Premium suite of services is designed for the ONYX PosterShop, ONYX ProductionHouse and ONYX PrepEdge shop owner who wants to ensure their ONYX Workflow product is always up-to-date with the latest software and printer drivers; and who wants full access to the expert personnel and tools offered by the ONYX Call Center.  It includes all the features of the ONYX Links, ONYX Plus, and ONYX Advantage products.  Available now for customers in N.  America only.

Important Changes – in enhancing our line of ONYX Service products, we are discontinuing the ONYX Support Prime and ONYX Support Plus 6-Month agreement options.  

For more information on purchasing one of these products, contact your local reseller.