While some print service providers have remained operational since the introduction of lockdown conditions on March 23rd - perhaps to supply the key worker infrastructure and or by diversifying to offer PPE provisions - there will be a large number who needed to close.
Print equipment may have been lying unused for a number of weeks, with many PSPs having been unable to follow manufacturers' best-practice shutdown processes.
Unfortunately, this may result in technical challenges when operations restart. However, Chris Bailey, Managing Director at Quality Print Services (QPS), reassures customers that his expert team will be on hand to assist.
"When it comes to returning to some form of normality, or a new version of what we know to be normal, printers will need to get going as soon as possible. But for some, the shutdown process may have either not been practical, or forgotten. For those in need, our technical support team are ready, willing and able to help," he says.
"While none of us can predict what the future holds right now, it is safe to say that when businesses can return, the climate of tight margins and even tighter lead times is likely to return too. This makes it more important than ever to have a reliable support system in place."
Manufacturers will provide guidance but every machine is different, so should be attended to on a case by case basis. For this scenario, QPS - a specialist in wide-format hardware, software and consumables - is ideally placed to provide expert, independent advice in accordance with manufacturer guidelines.
Based in Lancashire, QPS has been providing technical support alongside its selection of quality inks, media, printers and software since 1997, with a loyal client base retained by its professional approach and reliable assistance. Its technical support team includes experienced engineers working from dedicated, fully-equipped vehicles, visiting customers up and down the country.
Kevin Baker of AB Screenprint has benefited from QPS's product range and support. He comments: "QPS have been absolutely brilliant. They will come out to us at 10pm if needed and nothing seems to be too much for them. They offer great maintenance services and technical support; quite simply, we wouldn't go anywhere else."
For those seeking peace of mind from long-term, structured support, QPS offers a range of tailored service contracts. However, QPS understands that every business and every situation is unique and can also offer ad-hoc support on a call-out basis for customers not under warranty or on a service plan.
QPS is operating within lockdown guidelines to continue to deliver support and supply of consumables. For more information, please visit www.qualityprintservices.com.
By Chris Bailey, Managing Director of Quality Print Services (QPS)