Inca Digital appoints new senior operations & customer support personnel

Inca Mark Noble Marq Prentice

Inca Digital has appointed two senior operations and customer support personnel - Marq Prentice as Director of Operations and Mark Noble as Senior Customer Support Manager.

Marq Prentice brings over 25 years’ experience in operations management in the aerospace industry with British Aerospace/BAe Systems and in the oil and gas related electronics industry with MTL Instruments and Cooper Industries. At Inca he heads up the operations team responsible for increasing productivity, reducing cost and improving quality across the assembly processes.

”Our goal is to be an agile world-class manufacturer of high quality machines using the skills of the workforce together with the support and development of our partner suppliers,” says Marq. “We place a high emphasis on teamwork, training and continuous improvement to ensure our machines are delivered in perfect condition.”

With 16 years’ customer support experience in the graphics industry, including EFI Vutek and latterly at Zűnd, Mark Noble heads up Inca’s customer support team in the UK and directly supported, European markets. He is part of a team which is doubling in size to provide in-depth support to Inca users. As part of this expansion, and following the appointment of several regionally-based engineers across mainland Europe over the last couple of years, eight additional Regional Customer Support Engineers have also recently been recruited across the UK to give strong, rapid-response coverage nationwide.

“We realise that, due to the high productivity of Inca printers, any downtime becomes critical and we therefore place a high priority on providing quick response to maximise our customers’ uptime. Our telephone response team is dedicated to providing high level telephone support with the aid of sophisticated online diagnostics tools, and our strengthened field engineering team is strategically placed to get to customer sites quickly. This ensures that we are delivering the service our customers deserve,” says Mark.

"The Inca Onset Series of printers has raised the quality bar in digitally printed graphics and stimulates demand in the market for fast turnaround, quality display graphics on a wide range of materials and at a competitive price, “ says Dr Linda Bell, Inca CEO. “This recruitment drive ensures that our expanding customer base continues to receive the very best support, and that we have the appropriate skills to continue to develop our technology and provide the benefits of this to our customers.”

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[photo shows Mark Noble, Senior Customer Support Manager, and Marq Prentice, Director of Operations at Inca Digital]