Tech8, the technical support and spares provider for the wide format printing industry, today announced the appointment of Graham Parkinson to the role of Technical Account Manager. With over 20 years experience across all aspects of the printing industry, Graham is ideally qualified for this newly-created position.
His primary responsibility will be the development of mutually beneficial technical support partnerships with key customers throughout the UK and Europe.
Having spent 10 years working in a production environment – and gradually working his way up to managing the whole operation – Graham truly understands the technical challenges faced by print businesses.
In subsequent years, Graham held key technical support positions within major manufacturers including Roland and Mimaki with responsibility for servicing and supporting end users.
In joining Tech8, Graham is moving to a more commercial role where his significant experience from all sides of the industry will allow him to further develop Tech8’s ever-expanding range of products and services. His appointment is crucial in aiding Tech8’s ambition to become the leading UK provider of printer after-sales care and support.
According to Justin Atkinson, Technical Services Manager at Tech8, “Graham’s appointment will really help to drive the business forward. Our core business is the provision of tailor-made warranties and exemplary customer service, as well as the provision of competitively-priced spare parts for all major printers.”
Graham adds, “I am delighted to join Tech8 in this business development role. Some manufacturers view support as a costly overhead, whereas the provision of first-class service is Tech8’s sole purpose. We offer printer owners a dedicated support resource and I’m convinced that our approach offers a compelling alternative to existing technical support provision.”
Further information on Tech8 can be found on their website at www.tech8.eu