Clarity Software announces a radical enhancement to its support service with the ability for customers to log software support requests directly through the Clarity website.
The new website service at clarity-software.com takes Clarity’s customer experience to another level, enabling supported Clarity users to sign in to their website account at any time of the day and submit support queries quickly and easily.
Direct Integration with Support Logging System
Submitted support requests are automatically fed into the Support Team’s logging system designed by Clarity’s David Steward, and are immediately displayed to customers in their My Account area. Customers also receive an instant email confirming the successful submission of a request.
Responding to Customer Needs
As soon as the Support Team receives the request, a reference number is allocated and contact is made with the customer via phone or email to service their needs. Customers have complete visibility of the status of their requests in the My Account section of the website, along with an historic list of open and closed requests previously logged through the site.
“We are always looking for ways to enhance the service we provide to our customers” expresses Clarity Managing Director Richard Gamlin. “Providing a web interface for access to the support desk is a huge benefit for everyone and opens up a convenient 24/7 channel for users to both log and track requests.”
Richard continues: “This is the first of a number of exciting web-based service innovations we have been developing over recent weeks. More announcements will follow.”
Watch the Video Tutorial
To make it easy for users to seamlessly benefit from this superb new service Clarity Software has created a video walk-through, which can be viewed directly on Clarity’s YouTube Channel at http://www.youtube.com/watch?v=7cmN1u2SXSo or in the video section of Clarity’s website at http://www.clarity-software.com/videos.