Germany-based Trusted Shops has granted its seal of quality approval to Pixartprinting's e-commerce facilities in Europe.
With more than 17,000 on-line shops certified, the independent company Trusted Shops grants its seal of quality approval to e-commerce facilities in Europe that operate pursuant to consumer protection directives. Trusted Shops also provides support to on-line shop managers to ensure compliance with 60 quality criteria, developed on the basis of European and National Legislation, on credit-worthiness, data protection, safety and transparency. Further assurance is supplied by the guarantee of a refund or compensation in the event of failed deliveries. Pixartprinting has received the Trusted Shops quality seal for its Italian e-commerce shop and this will soon be extended on-line for all the other European countries. This new certification once again confirms the company's commitment to ensuring the utmost safety of services offered.
“We applied for the Trusted Shops seal of quality because it is an important assurance provided by an external and independent company, and because it is acknowledged internationally,” comments Davide Turatti, Web Marketing Supervisor at Pixartprinting. “After the implementation of Reevoo, a totally transparent and reliable system to measure customer satisfaction, on our e-commerce portal, this certification is a further step forward in our strategy to continuously improve the user's experience, to assure total transparency and reliability”.
To achieve the Trusted Shops seal of quality, Pixartprinting underwent a very strict evaluation process. The evaluation of an e-shop takes into account the reliability verified by legal experts and the clients' comments on delivery, goods and customer support. Once it had passed all these checks, Pixartprinting received the unique Trusted Shops seal of quality, to be integrated online in the registration system for the protection of clients. The seal of approval and its rating profile appears directly in the homepage on the company's website and includes the details of the seal and the current evaluation of the e-shop.
Users can ask to register in the customer protection system in the order confirmation page, at the end of the purchasing process. Pixartprinting's Trusted Shops identification code is notified by e-mail to the applicants, to guarantee that the purchasing process is safe. In addition, after the order has been completed and the goods have been received, clients can review the quality of the online shop by leaving a comment in the Trusted Shops widget. This assessment will be evaluated and published in the constantly updated rating profile in the homepage.