03 Aug 2021

ITL appoints Stephen Wright to fortify customer focus

Itl Stephen Wright

Cheshire-based company Ink Technologies (UK) Ltd (ITL) is reinforcing its continuing expansion with the appointment of Stephen Wright to the role of customer service executive. Having joined the company in April 2010, Wright will support and build upon ITL's commitment to keeping customer requirements and opinions at the forefront of its approach to the development and supply of high-quality alternative printing inks for small-, wide- and large-format production.

Wright brings his expertise in service and support to ITL and will build on the existing customer-focused mentality that exists within the company. "This is an exciting opportunity to develop customer service within a British business which has a positive approach to its market," enthuses Wright. "ITL has shown steady growth and a progressive ethos which extends across the company. This is evident not just from the expansion of the service team but also from its commitment to improving its environmental stance."

Wright is keen to implement a structured approach to improving customer experience by contacting key accounts and assessing and implementing their responses and recommendations. This will ensure that each customer receives a personalised service built directly around their requirements. "Customer service should be an organic process whereby the individual business calls for something and the provider responds appropriately to cater to the market's needs," he explains. "ITL has always understood this and I plan to further this approach in my new position."

Before his move to ITL, Wright's most recent role was to maintain the customer service portion of UK operations for chemicals company Lord Corporation Europe, based in Trafford Park, Greater Manchester, as it transferred operations to German and other European bases. "I am delighted to become part of a dynamic company which is committed to retaining and developing its manufacturing base from headquarters in the UK," Wright says. "ITL's global vision of quality means that it can provide a world-class service across its operations - including those closest to home."

Wright's wealth of experience in customer service operations is considerable and includes some 16 years at the Yellow Pages, and time as a DHL representative embedded at Kelloggs. "Steve has an incredibly strong skill set built over many years of expertise in customer service," explains Peter Williams, ITL's sales and marketing director. "I have no doubt this knowledge will transfer smoothly into the digital ink industry, complementing ITL's commitment to its customers."Â

As both internal customer service leader and a face for ITL's dedication to its clients, Wright is expanding the company's systems with the implementation of a new customer relationship management system (CRM). This will enable ITL to make service improvement an integral part of the company's operation, instilling regular monitoring of requirements and feedback from clients as regular practice for all employees.

"No two customers are alike," concludes Wright. "I maintain that companies which wish to build a strong client base must understand and respond to this fact - and I believe that ITL is doing just that."

Manufacturer and supplier of alternative small-, wide- and large-format digital ink-jet inks, ITL (Ink Technologies (UK) Ltd) was founded in 2000 and is headquartered in Cheshire, in the north of England. All manufacturing and product development takes places in the UK only and the company achieved the BS EN ISO 9001:2000 standard in 2006, upgraded to ISO 9001:2008 in early 2009. Its products span a multitude of applications, including eco- and full-solvent, water-based, UV-curing and coding inks.


Sun Chemical strengthens Streamline inks range


Accompanied by a live on-stand demo at its FESPA stand, Sun Chemical showcased the latest in digital ink innovation with its Streamline inks range.

Building on its core proposition of world class inks, the Streamline range offers unrivalled quality for wide-format digital printing. Streamline digital ink jet provides the optimal solution for such large format display advertising including hoardings, vinyl banners and building wraps.

The newest editions to the range include easy to use cartridges suitable for use on Mimaki, Roland and Mutoh printers.

The fact that FESPA attracts over 650 exhibitors and many thousands of international visitors is itself testament to the sheer competitiveness of today's digital, screen and fabric printing sectors.

The world of digital printing is a fast-growing and competitive segment," said Jonathan Sexton, Sales and Marketing Director, Screen & Narrow Web Europe at Sun Chemical. "To succeed in today's market we need to go over and above the role of the supplier of quality and robust products. We do this by offering unparalleled support to all our partners from first consultation through to dedicated after sales support."

With over thirty years in the digital ink technology, Sun Chemical not only offers the best breed of quality and development behind its products, but also prides itself as being a trusted long term partner. As a company, it sets itself apart from the competition by offering full access to sales, technical, and engineering support.

"Sun Chemical's presence at FESPA demonstrated our continued commitment to the graphic and industrial markets," said Felipe Mellado, Chief Marketing Officer, Sun Chemical. "We have invested heavily in screen and digital print technologies and unveiled a number of product launches while at the show."

Sun Digitals' Streamline inks are distributed in the UK by IGS, find out more by visiting www.igsuk.net/sun

Epson introduces aqueous-based white ink and metallic film at FESPA

Epson Wt9700

Epson will show the capabilities of its new Stylus Pro WT7900 inkjet printer with aqueous-based white ink and new Metallic Film to produce vibrant display graphics for retail and point-of-sale applications at FESPA Munich.

The Stylus Pro WT7900 is the only inkjet in the world to offer a water-based opaque white ink. Originally developed for high-quality packaging proofing and sampling applications, the unique capabilities of this printer make it ideal for display graphics where white ink plays an important role in the overall impact of high-end display, signage and POS graphics. Stylus Pro WT7900 prints high saturation Epson UltraChrome HDR ink on a choice of media, including clear films, paper and the new Metallic Film, on rolls or cut sheets up to 24 inches (609mm) wide.

The UltraChrome HDR ink set plus white not only produces a wide colour gamut and accurate spot colours but also enables unusual effects and finishes to be created on a variety of media. An opaque white base layer can be created on the material to produce greater saturation and vibrancy or the white can be used to generate pastel shades when blended with the printer’s existing colours.

The Epson Stylus Pro WT7900 fulfils the growth in demand for specialist finishes. By using Epson’s new Metallic Film, developed specifically for use with the WT7900, users can incorporate metallic elements into their display designs and produce a range of metallic shades, including gold, silver, bronze and pearlescent effects. The quality is enhanced by the Epson’s LUT (look up table) technology, which quantifies the exact amount of each colour needed to convert an RGB source file into printed output.

Combined with Epson’s proprietary Micro Piezo TFP print-heads and variable sized droplet technology, users can achieve a maximum resolution of 1440 x 1440 dpi when printing with white ink onto metallic and clear materials.

The Epson Stylus Pro WT7900 and Metallic Film is available from all Epson distributors.

INX Digital to roll out new Silver ink at FESPA


Inx Logo

Introducing new products to the market requires a sizeable amount of time and money to research, develop and promote.  That is standard operating procedure for INX Digital International Co., but the company is taking it to another level for FESPA by expanding capabilities for the OEM, Industrial and Aftermarket channels.  The June 22-26 event in Munich, Germany, will mark the European debut of the company's new Silver ink, as well as the launch of a new textile ink, the Eco Bulk ink delivery system and EVOLVE Advanced Digital Solutions.  INX Digital will have these products and others on display in Hall B1, Stand 360.

"We have been looking forward to FESPA for a long time," said Paolo Capano, Director of INX Digital Italy.  "The anticipation has been building and we expect our customers will be impressed by what they see.  For example, the new metallic Silver inkjet ink is remarkable and demonstrates our ability to continue to produce cutting edge technology products.  The BIOINX line supports our commitment to developing more sustainable products using renewable resources, and our new Eco Bulk system is a prime example of this commitment.  I believe all of our products will be very well received."

Eco Bulk represents a new type of ink delivery system as part of INX Digital's Green recycling program.  With a unique cardboard design and easy to use, it is comprised of one box instead of five, 440 ml cartridges and the ink is housed within a foil bag.  Once emptied, the bag is disposed of and replaced, a more sustainable approach compared to plastic.  The foil bag can contain up to two liters of ink, double the current industry standard of one liter packaging and resulting in less waste, but 440 ml cartridges will remain available for customers using less ink.  A test program showed that more volume allows for greater consistency of the product being delivered through the network.

FESPA attendees looking for new ink solutions will want to check out the Technology Showcase section of the booth and find the metallic Silver inkjet ink.  INX Digital has partnered with Eckert and will expand the opportunity for Silver into the UV curable market this year.  It will be demonstrated at FESPA on a Mimaki JV3 printer and company officials expect it will make a direct impact on the label and tag market, in addition to the folding carton segments of packaging.

The new textile ink continues the new dimension of Green products and INX Digital's commitment to water based products.  Designed for use on direct printing with synthetic fabrics with Epson print heads, it offers optimal quality and a vibrant color gamut.  It also displays fast drying characteristics on polyesters with minimum 60 percent blends, with optimal ink fluidity and printability and excellent image definition and fastness properties.

The BIO line of sustainable ink products will include the new Triangle AXB superwide format inks to debut at FESPA.  AXB uses renewable resource content, offers outstanding scratch resistance and is UV resistant for outdoor use up to three years.  Customers will appreciate having the ability to use many of their printers in faster modes with less ink consumption and have a wider color gamut to choose from.  AXB will work with a number of printers using Spectra, Xaar 128 and Xaar 500 print heads.

INX Digital will also show the Triangle brand Color Compatible MLD Magenta inks for the Alternative market and the newly formulated HPS 9000 series for HP and Seiko printers.  The EVOLVE Advanced Digital Solutions section will be distinguished by three separate plasma TV screens promoting the CP100 can printer, the MD660 UV flatbed printer, and the NW100 narrow web label printer.  All three machines give printers the essential products to successfully transition from traditional printing to new niche markets that includes digital printing.


Sun Chemical mix and match options save Roland users costs and improve performance


Roland With Sun


Sign-makers and display producers using Roland DG printers can save money and improve quality, performance and adhesion by changing to the latest Sun Chemical Streamline inks without having to worry about flushing out their existing products.

Distributed solely by IGS UK’s channel of approved distributors, these Mix & Match solutions provide a true mix and match option. Saving on unnecessary labour and waste, their formulation allows them to be swapped on-the-fly with the additional benefit of being fully compatible with the machines’ original inks.

Currently available for all Roland printers currently running EcoSol Max inks, as well a formulation for the Mimaki JV3 series, Sun Chemical inks can also be mixed and matched with other solvent-based machines which use Epson DX4 print-heads.

Colour accuracy, reliability and durability are matched precisely to the original versions yet the inks are considerably cheaper to purchase.

Users changing from OEM to Sun Chemical do not have to renew profiles nor flush the existing inks out of their printers. As a guaranteed plug-and-play solution, these cost-effective products are formulated from the highest grade pigments using established chemistries which offer improvements in quality and longevity as well as a lower price point.

Sun Chemical Streamline Mix & Match options are designed to make change-over from original inks fast and easy, with no machine adjustments being necessary. Formulated to provide greater durability with less susceptibility to scratching and scuffing, these mix and match products also offer excellent jetting properties and print-head stability.

Finished prints on uncoated and coated materials have higher resistance to alcohol and cleaning fluids, with good outdoor durability removing the necessity for over-lamination. Sun Chemical inks are also proven in extended testing to lengthen the life expectancy of print-heads and feed configurations, yielding a greater return on investment with the machine itself.

Alternative and extended warranties for printers using these inks are available from Sun Chemical resellers. Full details are available by visiting IGS UK at www.igsuk.net/sun



Nazdar Announces New Lyson Inks for Mimaki Printers

Nazdar Logo

Nazdar has released new Lyson digital inks for Mimaki printers

Lyson 133 Series for the Mimaki JV33 & CJV OEM color comparable, no profiling necessary in most situations High intensity, high gloss colors with excellent adhesion and flexibility on most media Reliable unattended printing

Lyson 155 Series for the Mimaki JV5 OEM color comparable Excellent print head and nozzle performance Extended exterior performance with proven resistance to UV degradation and color fading

The new inks are available in 440ml. cartridges or 1-liter bulk bottles. Technical data sheets and more information are available on www.nazdar.com.

The 133 and 155 Series inks expand the Lyson product portfolio of solvent and UV-curable ink compatible with popular digital inkjet printers.

"The market has been asking for OEM ink alternatives for the JV33 and JV5 printers. With the success of the Lyson 1300 series in the JV3 install base, we are confident these two new products will meet market expectations," said Richard Bowles, vice president and general manager, Nazdar.