Onyx Graphics sets new standards to support global customers

Extensive resources for global customer success with ONYX solutions.

Onyx Graphics, Inc., the market leader in powerful and reliable wide-format and grand-format RIP and print workflow software, is committed to aiding customer success by providing 24/7 resources for customers around the globe.

With ongoing technological advancements, Onyx Graphics provides an extensive portfolio of resources that are designed to accommodate its worldwide customers anywhere, anytime.

With an immense global network and countless end users, Onyx Graphics continues to create new and viable resources with frequent content updates, across the entire ONYX portfolio of resources. They include myonyx, an online gateway containing smart business tools, product help, video tutorials, knowledge-base articles and whitepapers to help keep ONYX users' businesses running smoothly; ONYX TV, the official ONYX YouTube channel with quick tips, how-to videos and ONYX news; ONYX Professional Services and Training, web-based and hands-on ONYX certification workshops to further customer knowledge on ONYX software; and ONYX Advantage, the company's subscription-based support and maintenance programme with easy access to online help and a dedicated technical support hotline service center. Customers can access these web-based resources to stay up-to-date with the latest news from Onyx Graphics including announcements on product updates and all available learning opportunities.

myonyx: online resources keep businesses running smoothly

With myonyx, Onyx Graphics continues to strengthen the communication between the company and its customers by providing ONYX users with a wide range of tools necessary to make smart business decisions. As an all-encompassing online portal, myonyx provides end users with round-the-clock access to product downloads, product help, product updates, user guides, white papers, knowledge base papers and tutorials on-demand, to help keep their business running smoothly while they focus on running day-to-day operations. ONYX users can access the myonyx portal using their own personal credentials located at www.onyxgfx.com/login/.

ONYX TV: knowledge-sharing videos anywhere, anytime

ONYX TV is the official video headquarters for ONYX award-winning RIP and workflow software. Industry experts will guide users through free instructional videos featuring in-depth information across the entire ONYX product portfolio including the latest award-winning ONYX 18 videos including how to meet customer brand colour needs, setting baselines for process control, knowing when to calibrate printers before printing, and match standards such as G7 and Fogra. In addition, users have complete access to the entire set of ONYX product portfolio playlists. By subscribing to ONYX TV, users gain immediate access to the latest Onyx Graphics news through notifications, alerting the subscriber of new content. An ONYX TV subscription is available through www.youtube.com/OnyxGraphics.

ONYX Professional Services and Training maximize investment

ONYX Professional Services and Training programmes give users the knowledge they need to save both time and money through a collection of renowned workshops. Taught by ONYX industry experts, customers can choose web-based or hands-on workshop certification training on the award-winning ONYX 18 software. Each session provides an in-depth working knowledge of ONYX software that gives customers a competitive advantage by learning how to maximise investment. In addition to the ONYX Certified Technician and ONYX Certified Operator workshops, the release of ONYX 18 software has launched two new workshops in colour management and profiling. Customers interested in obtaining more information on how to enrol in certified operator, technician, or colour management training can inquire through their authorised reseller or by visiting www.onyxgfx.com/support/training.

ONYX Advantage keeps RIP and workflow software current, offers access to ColorCheck

The ONYX Advantage programme is a cost-effective way to keep RIP and print workflow software current. It provides an easy way to get all the latest features to avoid any last-minute need to update, setting a project back. Users receive instant access to ONYX software upgrades, versions, and releases as well as the hundreds of new and existing drivers for printers, cutters and colour devices. With the purchase of ONYX Advantage, contract holders can have peace of mind knowing that their investment is secure with access to an expansive library of on-demand videos covering product training and application support.

Highlights of ONYX Advantage include:

• Access to global technical support team

• Access to customer support telephone hotline

• ONYX support online access with myonyx

• Access to new version releases

• Free hardware key replacement

• Special access to product whitepapers

With an ONYX Advantage Gold subscription, users gain exclusive access to new product features and product functionalities including ONYX Hub business intelligence software and the new ColorCheck feature when using ONYX Thrive software. More information on the benefits of obtaining an ONYX Advantage subscription can be found at www.onyxgfx.com/support/onyx-advantage-2/.